Peagreen Clinic

no more ouch... give the team a call: 01869 241411 or
pop us an email: and we’ll get back to you

It's about you and making you feel fantastic...

"unique combination of expertise, humour, genuineness & the ability to make you feel right at home, you always feel better inside & out"


Q: How do I make an appointment?

A: Either call Serena & the reception team on 01869 241411 (or any member of the team) who will book you in with your chosen therapist at a time and date that suits you. We guarantee that you will be offered an appointment within a week of your call. Or, you can email and request available appointment times, specifying which therapy you would like. eg. physiotherapy, osteopathy or sports therapy or massage (and, if you know, how long you would like your appointment for).

Q: When can I book my appointment?

A: Practice hours vary but appointments are generally available Monday to Friday 8am until 9pm. Earlier and later appointments are available upon request. Please call Serena to arrange these.

Q: What will happen at my first appointment?

A: You’ll be asked to fill out a Patient Details Form, including emergency contact details, your GP and referring doctor/consultant, any insurance details and a consent declaration (don’t worry its quite simple really).  T

his will be followed by a thorough examination and assessment of your problem area by your chosen therapist. Where possible the therapists try to keep you as clothed as possible (and warm and comfortable) but you may need to remove clothing to expose the area of pain so that it can be thoroughly assessed (please wear appropriate underwear in readiness for this). Treatment will often be given at the first appointment, if time allows.

Subsequent appointments will build on the diagnosis and progress of the first appointment. The physiotherapist will discuss ways that you can play an active participant in your own rehabilitation and, where possible, be shown how to prevent recurrence of the problem.

Q: What might the treatment consist of?

A: At Pea Green we do not hold back and are very hands-on in making you better; this is what makes our treatments so different and so effective. We will use techniques such as manipulation and mobilisation, deep tissue massage, trigger points, myofascial release, neural mobilisation and a whole range of stretches. Where necessary we may also use acupuncture, Pilates, electrotherapy including TNS, ultrasound or interferential, combined therapy, heat and ice. We will support each treatment with exercise plans, self-management advice, and a full rehabilitation programme.

Q: How do I pay?

A: Payments can be made by any major credit/debit card. We do not currently accept American Express. We no longer accept cash or cheques. Insurance companies are invoiced directly by the clinic, subject to your individual policy details. If an excess is due, this will need to be settled directly with Pea Green Physio (please ask for more information).

Q: Do I need a GP referral?

A: Not usually, unless your own private health insurance requires it. In most cases you can self-refer. We work closely with GPs and hospital consultants (both NHS and private) and are recognised by all of the major health insurance companies.

Q: What should I wear for my physiotherapy assessment and treatment?

A: Please wear loose, comfortable clothing. For upper body, neck or shoulder problems, you will be asked to remove clothing to expose the problem area, we would advise that ladies wear a suitable bra (preferably not a sports bra) and a string strapped vest top.  For lower limb conditions (ankle, knee and hip) please wear either respectable underwear or bring a pair of short shorts.  If it is a running or sports lower limb injury please brings your sports shoes for assessment.

Q: What is deep tissue mobilisation?

A: Deep tissue mobilisation involves the application of manual techniques such as pressure, compression, bending, longitudinal gliding, cross fibre work, deep transverse frictions, specific soft tissue mobilisation, kneading, stretching and rolling the tissue and myofascial release techniques (you did ask). The aim of deep tissue mobilisation is to stretch and release the soft tissue of the body and is an essential part of curing most musculoskeletal injuries.

Q: What is soft tissue?

A: The soft tissue includes muscles, tendons, ligaments, nerves and fascia (a loose to dense fibroelastic connective tissue that is found throughout the body from the head, face, neck and trunk to the arms and legs).

Q: Can I have a physiotherapy home visit?

A: Pea Green Physio offers rehabilitative services and physiotherapy treatment to clients who need or prefer to receive physiotherapy at home. This is charged at an hourly rate as the physiotherapy session needs to take into account travel time.

Q: Is it important to bring X-Rays or other results to the physiotherapy appointment?

A: Yes, if you have X-Rays, MRI, CT Scans, bone scans or blood analysis results, please bring them with you as this will assist us in formulating the most appropriate treatment. We can also refer patients privately for additional scans and tests if further investigation is appropriate (including referrals to Chelthenham Imaging Centre, or Inhealth in Milton Keynes.

Q: How long does a physiotherapy appointment last?

A: An initial assessment and treatment usually lasts 40 minutes, and follow up sessions can be between 20 minutes and an hour, depending on the treatment required.

Q: Is the cost of physiotherapy covered by extended medical benefits?

A: Extended medical benefits usually cover a portion of physiotherapy fees. We suggest that you check your individual plan for specific details and annual maximums, excesses and the number of sessions authorised. Not all insurance companies pay for additional products or supports, so it is always best to check first.

Q: What is the policy for cancellation and missed appointments at Pea Green Physio?

A: Charges for missed appointments and cancellations with less than 24 hours’ notice will be made at the same rate as the booked appointment. We don’t like to do this, but it can rob another client of an appointment opportunity so please give us as much notice as possible if you need to cancel or rearrange.

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no more ouch... give the team a call: 01869 241411 or
pop us an email: and we’ll get back to you

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